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Faq's
CARE & REPAIR
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Can I wear my jewellery in water?
Yes, you can. Since all our jewellery is made from high quality materials eg. 925 sterling silver, 14k gold filled, 9ct solid gold and gemstones, they are safe to wear in water and will not be damaged, fade or loosed its lustre.
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Will my jewellery tarnish?
925 sterling silver and 9ct Gold in its purest form does not tarnish, however silver & gold used for jewellery is mixed with other metals, allowing some tarnish to develop overtime when exposed to certain elements such as household bleach, Chlorine
etc. However this is reversible by simple at-home methods for cleaning your silver and gold jewellery using common household ingredients
such as baking soda, aluminium foil and water. Alternatively, inexpensive jewellery polishing liquids
and cloths are easily available on our store under 'Extra's' or online.
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For Jewellery care information please email lorraineandraeinfo@gmail.com or check your enclosed jewellery care card within your order.
If you wish to return your jewellery for a professional send us and email and this can be arranged.
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ABOUT OUR JEWELLERY
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What is 14ct gold filled?
Gold filled"comprises a solid layer of gold (14k) permanently bonded to a base metal, such as brass. It is very hard wearing and under normal wear the gold will not peel or flake, unlike gold plate, and is commonly used as a more economical
alternative to pure gold.
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What material is your jewellery made from?
We pledge that all our jewellery is made from the best quality 925 sterling silver, 14K gold filled or 9ct gold as stated on their respective listings descriptions.
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How do I measure my ring size?
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Wrap string or paper around the base of your finger.
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Mark the point where the ends meet with a pen.
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Measure the string or paper with a ruler (mm).
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Pick the closest measurement on the ring size chart to find your ring size
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ORDERS & SHIPPING
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Where is my order?
Uk- If you have selected Royal mail first class shipping with signature, there is no way for us to track this shipment. Only updated once delivered as signature will be obtained on delivery. This package should take 1-3 days ,however could rarely take longer than expected. This usually isn't the case but we take full responsibility and will happily come to an agreement should any parcel go missing. We recommend selecting Royal Mail Special delivery for peace of mind. -
US- All Us parcels are sent via Tracked and signed and status/ location of order is updated online.
For any further inquiries/questions, please do not hesitate to contact us via the contact page or email us on lorraineandraeinfo@gmail.com or info@lorraineandrae.com
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